The www.kailique.com website is operated by;
Kailique Ltd, a company registered in England and Wales under company registration number 08365354. Our contact details are as follows;
1.1 This Website and its contents are intended solely for personal, non-commercial use. Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of this Website is subject to the laws of England, Scotland and Wales.
1.2 You will be able to access most parts of this Website without registering your details with us. Access to certain areas of this Website, such as “Your Account” and “Order Tracking” are only made available if you register and login.
1.3 We may from time to time revise these Terms and Conditions. We advise that you regularly review the Terms and Conditions as by using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.
2. PLACING AN ORDER
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of this process, you will be given the opportunity to check your order and to correct any errors. You will also be asked to confirm via a checkbox that you have read and accepted this Website’s Terms and Conditions.
2.2 Once you have placed your order, we will send you an order acknowledgement email detailing the Products you have ordered. You must check that the details on this order acknowledgement email are correct and let us know immediately of any discrepancies. This order acknowledgement is to confirm receipt and will not constitute acceptance of your order.
2.3 Our acceptance of your order takes place when we send an order confirmation email that will confirm your order has been dispatched to your delivery address. When your order has been dispatched, a purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order. Only those Products listed in the confirmation email sent at the time of dispatch will be included in the contract formed.
2.4 We may refuse to accept an order;
(a) where the Products ordered are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or Product description error; or
(d) if you do not meet any eligibility criteria set out in our Terms and Conditions.
2.5 We will not pass on your personal or credit or debit card details to any third party. You undertake that all details you provide to us for the purpose of ordering or purchasing Products are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the Products ordered.
3. PRICING AND PRODUCT INFORMATION
3.1 All prices shown on this Website are in Great British Sterling Pounds and inclusive of VAT at the current rates.
3.2 Delivery costs will be clearly displayed as an additional charge where applicable and included in the Total Cost.
3.3 Prices and availability of Products are subject to change without notice.
3.3 Whilst we do our best to ensure that all details, descriptions and prices shown on this Website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you immediately and offer an option of reconfirming your order with the correct pricing or cancelling the order altogether. If we are unable to contact you, we will treat the order as cancelled, at which point you will receive an email confirming that the order has been cancelled and will not be dispatched.
3.4 Each Product sold on this Website will be presented with a description of main characteristics, including information on sizing and materials used.
3.5 We have taken care to ensure that our Products are presented as accurately as possible. Colour clarity may, however, vary depending on your browser software, monitor or computer system, and we therefore cannot guarantee that the colour shown is absolutely accurate.
4.1 We aim to deliver your order to the place and person of your choice, in perfect condition and in the shortest time possible. For all deliveries, a signature will be required.
4.2 All Standard orders will be sent by registered Royal Mail. All Express orders will be sent by courier (UPS). Please review our delivery prices in our Delivery & Returns section which vary depending on the speed of the delivery and the area you are in. The charges for postage and packaging (if required) are shown in the Checkout page once you have entered the country and method of delivery and before you are asked to confirm your order.
4.3 We will aim to dispatch your order within 24 hours of receipt, Monday through Friday. In order to receive a delivery the next working day, orders must be placed by 12pm. We do not ship on Saturdays, Sundays or national public holidays. If we are unable to dispatch your order within the stated timeframe, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling your order. Please note that orders to some remote locations may not arrive within the standard estimated timeframe, please allow for extra days in these circumstances.
4.4 The price you pay will include VAT for all deliveries within the European Union. For deliveries outside EU, VAT will be deducted from the total price. Please note that delivery to non-European countries may result in import duties, taxes and customs charges payable on receipt of the Products and you will be responsible for any such charges that the package may incur.
5. CANCELLATION AND RETURNS POLICY
5.1 If you wish to cancel your order;
(a) you can notify us by e-mail at firstname.lastname@example.org before we have dispatched the Products to you; or
(b) where the Products have already been dispatched to you, by returning the Products to us in accordance with clause 5.2 below.
5.2 You can return the Products you have ordered from us for any reason at any time within ten (10) working days of receipt for a full refund or exchange, provided that the Product is unused and repackaged in its original packaging materials.
5.3 We check all Products thoroughly before they are dispatched. If you have received the wrong Product, or a Product that is damaged or defective, you may contact us to obtain return instructions.
5.3 Upon receipt of the Products, we will give you a full refund of the amount paid or an exchange credit as required.
5.4 The rights to return the Products to us as referred to in clause 5.3 will not apply in the following circumstances;
(a) in the event that the Product has been used/worn or in all cases if the ‘Kailique’ tag has been removed, or
(b) if the Product is non-refundable due to hygiene reasons (these items will be marked clearly on each Product description)
(c) if you are reporting a damaged or defective product later than 30 days after placing your order.
The provisions of this clause 5.4 do not affect your statutory rights.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
6.1 You are permitted to print and download extracts from this Website for your own use on the following basis;
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies
6.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these Terms and Conditions, any use of extracts from this Website other than in accordance with clause 6.1 above is prohibited. If you breach any of the terms set out in these Terms and Conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
6.3 Subject to clause 6.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
6.4 Any rights not expressly granted in these terms are reserved.
7. LINKS TO AND FROM OTHER WEBSITES
7.1 Links to third party websites on this Website are provided solely for your convenience and to provide further information. They do not signify that we endorse these websites and we have no responsibility for their content.
7.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Kailique Online Boutique logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Kailique trademarks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 7.2 for breach of these terms and to take any action we deem appropriate.
7.3 You shall fully indemnify us for any loss or damage we may suffer or incur as a result of your breach of clause 7.2.
8.1 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
8.2 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
9.1 The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.
9.2 We, Kailique Ltd., and our directors, employees, shareholders, suppliers, content providers and any other party involved in creating, producing, maintaining or delivering this Website, hereby expressly exclude conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
9.3 We shall under no circumstances be liable for any amount or kind of loss or damages whatsoever, including but without limitation to any direct, indirect, special, punitive, consequential or incidental damages, or damages for loss of use, income, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort (including without limitation negligence), equity, restitution, by statute, at common law or otherwise.
9.4 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury arising from negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
9.5 Kailique’s liability in contract, tort or otherwise arising out of the subject matter of the Terms and Conditions shall not exceed the value of the Products or the period of three months after you have received the Products purchased.
9.6 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
9.7 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.