We aim to deliver your order to the place and person of your choice, in perfect condition, within 24 hours of receipt of order, Monday through Friday. If we are unable to dispatch your order within the stated timeframe, we will contact you by e-mail with an estimated dispatch date and offer you the option of cancelling your order. For all deliveries, a signature will be required.

The following are the delivery options we have available;

* Please note that orders to some remote locations may not arrive within the standard estimated timeframe, so please allow for extra days in these circumstances.

Delivery to non-European countries may result in import duties, taxes and customs charges payable on receipt of the Products and you will be responsible for any such charges that the package may incur.

RETURNS POLICY
Should you wish to return the item(s) you have ordered for any reason, our Returns Policy is quick and simple. To receive a full refund or exchange, the item(s) must be unused and repackaged in original packaging materials and sent back to us within ten (10) working days from when you received the order. Please e-mail us on info@kailique.com to let us know you are returning an item and for what reason and we will send across further instructions to make the return.

If you have received the wrong product, or a product that is damaged or defective, you may contact us to obtain return instructions.
The rights to return products to us will not apply in the following circumstances;

1. in the event that the product has been used/worn or if the designer tag has been removed
2. if the product is non-refundable due to hygiene reasons (these items will be marked clearly as such in their product description)
3. if you are reporting a damaged or defective product later than 30 days after placing your order.

Please e-mail us on info@kailique.com if you have any queries on either our Delivery Options or Returns Policy.